FAQ's

When will meals be delivered and when should I place my order?

Orders are delivered on Tuesdays and Thursdays between 12 pm- 6 pm. The ordering module asks you to pick a 15-minute window (unfortunately, we can't change the timing on that window!), Due to our large delivery area, we will continue to deliver as we always have between 12 pm-6 pm and if you have a preference on a time frame when you would like your delivery, please let us know that in the ‘special requests’ when placing your order. If you are not home at the time of delivery, the cooler bag will keep the meals temperature-safe for up to 3 hours.*

*temperature safety does depend on many factors - including whether your drop-off area is in direct sunlight and the ambient outdoor temperature. Please note specific drop-off location information during the order process, or by emailing us at orders@nourishkitchen.net.

There is a $3 delivery fee included for every order.

 

For Tuesday delivery, orders will need to be placed the prior Friday by 8 pm.

For Thursday delivery, orders will need to be placed the prior Monday by 8 pm.

You will receive a confirmation email once your order has been accepted into the system. If there are any questions about your order, we will reach out to you by phone.

Where do you deliver?

Currently, we are delivering to the Rockford, Cannonsburg, and Ada areas. If you reside elsewhere, you will need to place your order for pickup. In the future, we plan to expand our delivery area to Grand Rapids and the surrounding metro area.

What if I want to pick up my order instead?

If you prefer picking up your order instead of having it delivered, you are welcome to pick up your order on Tuesdays and Fridays from 3 pm-5 pm. Please call (206) 371-1193 and we'll bring your order out to your car.

 

2162 Plainfield ave ne
Grand Rapids, MI 49505

 

What if I am not home when you deliver?

If you are not home when your order is delivered, we will place your order in a cooler with an ice pack. This bag will be temperature safe on your doorstep for up to 3 hours.*

 

How will I know if it is delivered?

Once your meal is delivered to your home, you will receive a text confirmation.

What should I do with the cooler my meals came in?

If you are home at the time of delivery, we will ask that you remove the meals from the cooler and hand the bag back to us. If you are not home when the meals are delivered, please place your empty cooler bag and ice pack back on your porch on the day of your next delivery order. If you do not order within the subsequent two weeks, we will reach out to you to come by and pick it up. 

What if someone steals my order off the porch while I am not home?

When your meals are being delivered, we will look for a secure spot to place the bag so it is out of sight from people passing by. However, we will not take liability for any theft once we drop off your order. If you have a specific spot you would like us to leave your order, please let us know in the special request box while placing the order.

 

How do I reheat the food?

Every meal will have a label on it with instructions. For individual meals, these instructions are meant for the microwave. If you would like to reheat these in your oven, please remove food from the plastic container and use an oven-safe dish. Family meals will be made to reheat in your oven and will also have instructions included on the label. 

Can I make modifications?

Please email orders@nourishkitchen.net to discuss any modification requests. We cannot guarantee we will be able to make the changes but will do our best to accommodate your needs.

What if something in my order is wrong?

Please email orders@nourishkitchen.net with any issues you may have and we will make sure you receive your correct meal ASAP.

 

What precautions are you taking with COVID?

During meal prep, all areas are cleaned and sanitized on a continuous basis. All completed food packages are sanitized before they go in the cooler bag and bag handles are wiped down at the front door during drop-off. Masks will be worn during any contact in the delivery process.  

 

For any other questions, concerns, or feedback… please email orders@nourishkitchen.com